Our support team is here for any question that comes up, whether that is something simple like a bonus query or something that needs more attention like a payment issue or account verification. We try to handle things quickly and without making you repeat yourself across multiple contacts.
Live chat is the fastest way to reach us and runs around the clock every day. Most queries are sorted within a few minutes. For anything that involves documents or needs a longer written response, email is the better option. We respond to all email contacts within a few hours, with 24 hours being the outer limit.
Get in Touch
Use the form below to send us a message. Include your registered email address and a clear description of what you need. The more detail you give us, the faster we can direct it to the right person. For anything urgent, jump into live chat rather than waiting on the form.
If a dispute has not been resolved through our standard channels and you want to take it further, you can contact the authority under our gaming licence. We are committed to resolving issues fairly and the licence holder provides an independent escalation path when direct resolution has not worked.